Privacy Policy

Information We Collect

We may collect information you voluntarily provide, including:

• Contact and intake information — such as your name, email address, phone number, and details you include in appointment request or contact forms.
• Communications — messages you send us through website forms or email.
• Technical information — such as browser type, device type, IP address, and pages visited, collected through standard website analytics and server logs.

We do not knowingly collect sensitive health information through general website browsing. Clinical information is collected through separate, secure intake processes after you become a client.

How We Use Information

We use the information we collect to:

• Respond to appointment requests, contact form submissions, and general inquiries
• Match you with an appropriate therapist and coordinate scheduling
• Improve website performance, content, and user experience
• Maintain site security and prevent misuse
• Comply with legal obligations

How We Share Information

We do not sell your personal information. We may share information only:

• With service providers that help us operate the website and forms (for example, website hosting and form tools)
• When required by law, court order, or to protect rights and safety
• With your consent or at your direction

Forms & Third-Party Tools

Our website may use third-party services such as Zoho Sites (website hosting/builder) and Zoho Forms or similar tools for appointment requests and contact forms. Information submitted through those forms is transmitted to us according to the provider's security practices. We encourage you not to include detailed clinical or emergency information in website forms.

Cookies & Analytics

Our site may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can adjust cookie settings in your browser. If we use analytics tools, they help us understand traffic patterns in aggregate — not to identify you personally for advertising purposes.

Data Security

We take reasonable administrative, technical, and physical measures to protect information submitted through our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices

You may:

• Choose not to submit forms or provide certain information (though we may be unable to respond without contact details)
• Request access to or correction of information you have submitted to us, subject to applicable law
• Ask questions about this policy using the contact information below

Children's Privacy

Our website is intended for general audiences. We do not knowingly collect personal information from children under 13 through the website without appropriate parental consent. If you believe a child has submitted information to us, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Related Policies

See also our Terms and Conditions and Accessibility statement.

Questions? Contact Newtown Family Therapy at 203.304.9977 or through our Contact page.